Refund policy

Return and Refund Policy

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at pawsomepetco@gmail.com with your order number and reason for return. We'll provide instructions on where to send your item.

Refunds Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be refunded to your original payment method within [5–10] business days. Original shipping costs are non-refundable.

Exchanges If you received a defective or damaged item, contact us at pawsomepetco@gmail.com within 30 days of delivery and we'll arrange a replacement or refund.

Non-returnable items [List any exceptions here, e.g., final sale items, custom/personalized products, opened consumables — or delete this section if none apply.]

Late or missing refunds If you haven't received a refund yet, first check your bank account, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at pawsomepetco@gmail.com.